Routine Appointments                     

These are 10-12 minute appointments for the treatment of ongoing medical issues. It is better if you see the same GP each time so please be aware of the days that your doctor works.
These appointments are released 1 week in advance so if you want to see a GP on a particular day, you need to contact us the week before.

If you feel that you need more time to discuss a problem, please book a double appointment. We ask that you be punctual and make one appointment for each person to be seen.

We will try to ensure that you are seen on time, but some consultations take longer than others and unforeseen emergencies can occur.

Same Day Booked Appointments

Please telephone before 9.30 am. 

These are 5 minute appointments for the treatment of new problems. They are dealt with by the Duty Doctor and in the majority of cases, there will be quick resolutions. They are not suitable for the treatment of ongoing medical problems - you should make a ROUTINE appointment with your USUAL GP for this type of consultation.  

GP Request Appointments

Your doctor may wish to see you again to discuss the progress of your treatment. We have appointments that are available up to 4 weeks in advance BUT they must be authorised by the GP. This means that they will give you a note which tells the reception staff when to book your next appointment.

If the GP wishes you to come back after 4 weeks, please hold on to the note and present it when making your appointment.

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TELEPHONE ADVICE

If you require telephone advice, please contact the surgery before 11.30 am and if available a GP will ring you back at the end of surgery.

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EMERGENCIES

Please telephone 0117 964 2211 at all times. Between 7.00pm and 8.30 am and during weekends there will be a recorded message giving details of the Out Of Hours GP Service. Please use this service for emergencies only and not for problems which can wait for the next available surgery.  

Home Visits

If you think you require a home visit, please telephone the surgery before 10.00 am, unless a genuine emergency arises later.

Home visits are for those too ill or immobile to attend surgery. Visits are usually made after 11.30 am.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Please phone our Reception (Mon-Fri) between 2.30 pm – 3.00 pm to obtain test results. Please leave at least 10 days from date of test before contacting us.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

You can obtain your results through this website - please speak to the member of the Nursing Staff or GP for details on how to access this information.

Before you can start booking appointments with this surgery or use any of the other features, you must first register your details so that you can be provided with a unique login user name and password.

NOTE: your personal information is kept safe and secure when using Appointments Online.

This is simple to do – simply follow the instructions below.

To register :

1.     At the practice, inform the receptionist that you would like to register for Appointments Online.  You will be given a unique username and password – along with details of how to gain access to the website. If you telephone and ask to register, you will need to come to the surgery to collect your login details.

2.     On your computer, using your internet browser and the URL provided or by clicking on the REQUEST AN APPOINTMENT button on the Home page of this website, you will be directed to the Login page.

3.    Login - using the name and password given to you. Note: for security purposes, if the information is not accurately entered, you will not be allowed access.

YOU CAN NOW BOOK APPOINTMENTS ONLINE!

Once logged in,you can book, view and cancel appointments.

When you book an appointment this way, you will receive confirmation immediately.  There is no need to confirm it by phone or email – just make sure that you arrive promptly on the day!

Further information

Should you have any questions or comments about using Appointments Online, you should contact the reception staff at your practice; they will do their best to be of assistance.