We have made a number of changes in the last 6 to 12 months to both the online and telephone systems and there have been either problems or unintended consequences which we are striving to resolve.
In addition we have introduced a policy of health navigation where patients are directed to the various options that we have. It aims to let patients see the right person for the right reason at the right time.
This policy, unfortunately, clashes with the option of having an 'open access' online appointment facility and we are currently working on a solution which balances out the needs for people who are unable to contact us at 8.30am and maintain the appropriateness of appointments.
We will post any changes or updates to the system on the website.
CHANGES TO BOOKING APPOINTMENTS ON LINE AND ORDERING PRESCRIPTIONS
The system for booking your appointment on line and ordering your prescriptions has changed. You will need to register for Patient Access. To register for this service please present proof of identity to our reception staff, who will issue you with the documentation that you require.
Registering for Patient Access will give you access to online booking of appointments, ordering repeat prescriptions and will also give you access to some of your medical records. The prescription ordering is simple to use, as you will just click on the items you require.
Please take a look at the following link https://support.patient-access.co.uk/repeat-prescriptions/how-do-i-order-a-prescription
If you have any questions please ask a member of the reception team.
We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends. Speak to a member of the practice team to find out more.