Patient Access

Patient Access App/Web Site are now asking patients to set up two-factor authentication.

If you’re logging into the Patient Access App/web site to order medication/book appointments, the system providers now seem to be asking patients to set up two-factor authentication. If you’re having issues with this, just click on the ‘Support Centre’ link on the sign in page and that will take you to more information. If you still have issues setting this up, an alternative is to start using the NHS App instead. You’ll also need to set this up if you have not done so already, but we understand that it is easier to use.

Please note: to book GP appointments you will need to telephone the surgery from 8.30am for same day and routine appointments 1 week in advance. Alternatively if you are wanting to book a follow up or non-urgent appointment you can use our eConsult service which is located on the front page or alternatively click the link: Consult Online from Home – The Lennard Surgery (

Administration and Medication Management Team

There are many members of staff behind the scenes that you may not be aware of.

Our administration team are responsible for handling various administrative duties such as:

  • Scanning and summarising of paperwork for new and existing patients.
  • Contacting other healthcare professionals and requesting discharge summaries and results.
  • Booking and facilitating more complex GP reviews for example Mental Health and Learning Disabilities.
  • Sending NHS and private referrals to different hospitals and departments and dealing with referral rejections and queries.
  • Arranging travel vaccination appointments and ordering in the vaccinations that are needed.
  • Registering new patients and managing deduction requests.
  • Monitoring internal and external communications.
  • Organising post-natal checks and first baby immunisations.
  • Dealing with private work requests such as medical reports that are requested by insurance companies and solicitors. We also prepare patients records if requested by the patient.
  • Managing and organising health screening appointments such as cervical smear tests and bowel screenings.

Within the team we also have prescription clerks whose job it is to produce the large numbers of repeat prescriptions we issue every day. Deal with patient prescription queries and liaise with local pharmacies,

‘Little Moments Together’ Campaign

On 15th January the Department for Education (DfE), in partnership with the Department of Health and Social Care (DHSC), will launch the Better Health Start for Life ‘Little Moments Together’ Campaign. The campaign will aim to educate parents and carers about the importance of brain development in the first five years of a child’s life, and the crucial role they play as parents and carers, with advice and tips available on the Start for Life website Early learning and development – Start for Life – NHS – NHS (

FREE wellness/sport groups

Attached is June timetable which details all the sessions that are currently running in Bristol. The attached link will take you to Sport in Mind activity map.

These sessions are FREE and open to anyone 17+ experiencing mental health problems. The sessions are lots of fun, for all abilities and drop-in sessions, so no need to book and no referral required. The sessions are all delivered by a qualified instructor and all equipment will be provided. Carers, friends and family are more than welcome to accompany participants to the first couple of sessions – the more the merrier!

Anyone attending for the first time will be required to completes a participant form which you can find here:

Fit Robins at Knowle west health park

Signing up form : Fit Robins  Knowle West  Winter-Spring 2024                 Sign-up Form (

Black Mothers Matter

Please see below for information on the FREE weekly drop in group at BOING at inns court.

This group is for Black and Mixed Black women and their children, they are currently welcoming any children up to preschool age.

Men’s mental health and wellbeing

Sport in Mind and Bristol City FC – New Weekly FREE Men’s Badminton sessions and Men’s Football sessions for Wellbeing in Bristol

Please see the posters below for your FREE men’s wellbeing sessions, or follow this link to visit the website

Bristol | Sport in Mind

Man Alive

getUBetter – Self referral Physiotherapy

The BNSSG MSK app (powered by getUBetter) is provided free of charge by BNSSG CCG for patients registered at Lennard Surgery. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you recover from a range of new or recurrent conditions:
• Lower back pain
• Back and leg pain
• Neck Pain
• Shoulder Pain
• Ankle Pain
• Knee Pain
• Soft Tissue Lower Limb
• Hip Pain

You will be referred to the App by one of our GPs or Physio, or you can self-register by clicking on this link:
Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started.
You can download the getUBetter App to your Smartphone for easiest access or use the Webapp.
If you develop another condition register again with the same email address, select your new condition and it will be added to your account.
The app will also connect you to your local; treatment, healthcare providers or support services if needed like Physiotherapy.